This programme by Wildlife Reserves Singapore group inclusive of Wildlife Reserves Singapore Ptd Ltd, Singapore Zoological Gardens and The Jurong Bird Park Private Limited (collectively referred to as “WRS Group”), is subject to the following conditions

1. Bookings must be made at least 5 days before message is to be sent to recipient.
2. WRS Group has the discretion to film the video content based on the message provided. 
3. WRS Group reserves the right to omit any messages that are deemed unsuitable, such as vulgar or derogatory content. 
4. There is no limit to the number of personalised messages that guests can purchase.  
5. Once purchased, bookings are not exchangeable or refundable.
6. Bookings purchased are not eligible for conversion to Individual/Family Membership.
7. WRS Group may take photographs/recordings of the event, and use any photographs, recordings or any other media records (including those displaying the image of the guests), for any legitimate purpose, including WRS Group’s commercial advertising, promotion and/or marketing, without prior approval or compensation.
8. In the event of dispute, WRS Group’s electronic records shall prevail.
9. The Management of WRS Group reserves the right to amend the terms and conditions without prior notice.
   By taking part in this programme, you are agreeing to the Terms & Conditions and Privacy Policy.

In this group interaction session, you will meet members of our animal family from either of our four zoological parks. They are from our animal ambassador programme which provides participants with an up-close encounter with our wildlife and their keepers. Just a heads up that while this group of animals is accustomed to meeting people, they are no different from us humans, and may have moments when they get all shy about interacting or snacking in front of guests! It’s all part and parcel of meeting the individual personalities in our animal family. And you can count on our keepers to share stories and insights only they know, when you meet them!

Before your session, please download Microsoft Teams application into your devices and create an account. Do log into the given link at least 5 minutes before your session for audio and video testing. Our host will admit you into the meeting based on the full name that you have provided during your booking. Remember to select or pin our keeper’s profile, and switch to full-screen mode during your session.

1. Upon booking confirmation, WRS Group will send web video link to guest’s email address within 2 working days.
2. Each session is shared between 3 guests. Only the registered guest profile will be admitted into the web session.
3. In the event that a single guest bought out all 3 slots of a session for a personalised experience, WRS Group will contact guest directly via email for further details. 
4. Timings and virtual interactions with members of our animal family and their keepers are fixed. We are unable to accommodate any special requests.
5. WRS Group reserves the right, before or during the virtual meeting, to introduce another animal ambassador besides the one/s previously agreed upon.
6. There is no limit to the quantity of event time slots that guests can purchase.
7. Once purchased, time slots are not exchangeable or refundable. However, in the event of extreme wet weather, or in emergencies, for the safety of our animals and keepers, the session may be postponed to a later time or changed with another animal ambassador.
   
8. Tickets purchased are not eligible for conversion to Individual/Family Membership.
9. WRS Group may take photographs/ recordings of the event, and use any photographs, recordings or any other media records (including those displaying the image of the guests), for any legitimate purpose, including WRS Group’s commercial advertising, promotion and/or marketing, without prior approval or compensation.
10. In the event of a dispute, WRS Group’s electronic records shall prevail.
11. The Management of WRS Group reserves the right to amend the terms and conditions without prior notice.
    By taking part in this programme, you are agreeing to the Terms & Conditions and Privacy Policy.

1. Upon booking confirmation, WRS Group will send web video link and more information to guest’s email address within 2 working days.
2. Each session can be shared with up to 5 other family and friends of guest's choice. 
3. Timings and virtual interactions with members of our animal family and their keepers are fixed. We are unable to accommodate any special requests.
4. WRS Group reserves the right, before or during the virtual meeting, to introduce another animal ambassador besides the one/s previously agreed upon.
5. There is no limit to the quantity of event time slots that guests can purchase.
6. Once purchased, time slots are not exchangeable or refundable. However, in the event of extreme wet weather, or in emergencies, for the safety of our animals and keepers, the session may be postponed to a later time or day.
   
7. Tickets purchased are not eligible for conversion to Individual/Family Membership.
8. WRS Group may take photographs/ recordings of the event, and use any photographs, recordings or any other media records (including those displaying the image of the guests), for any legitimate purpose, including WRS Group’s commercial advertising, promotion and/or marketing, without prior approval or compensation.
9. In the event of a dispute, WRS Group’s electronic records shall prevail.
10. The Management of WRS Group reserves the right to amend the terms and conditions without prior notice.
    By taking part in this programme, you are agreeing to the Terms & Conditions and Privacy Policy.